• Joanne Yen posted on  Google
    The service during my first visit was adequate however, I was not offered any water or asked if I might need anything. I do not remember the lady who performed the massage however, I do remember that some of her instructions were unclear. None of this was really a problem and I was willing to go back for a second appointment. I made the appointment and realized that I had to reschedule, which went smoothly. Then the day of the massage came around and I realized I had started menstruating. I have been to a few different massage places in the past and have been told mixed advice regarding menstruation and massage, especially full-body) where I have been told to cancel my appointment and that they would help me reschedule without any issues. So I called Just Melt as soon as I found out which happened to be only 30 minutes prior to my appointment (I was getting ready to head to the appointment and realized it as I was in the restroom). I called them immediately and asked for their advice on whether I would be able to keep my appointment. The receptionist stated that she didn't think it was a good idea but that she would speak with the manager and call me back with confirmation. I didn't want to start my journey over if there was a possibility they would not take me. I did not hear back and my appointment time arrived so I called them back. I explained everything to the manager who made me repeat my inquiry several times stating that she did not understand my question (I stated that I called earlier to find out if my menstruating would affect my massage and if I would be allowed to keep my appointment). She finally told me that there is no interference. They refused to take any responsibility for me being late to my appointment and stated that due to policy they would either cut my session short or charge me for a reschedule since it is the day of the appointment. I felt that this was unfair because I did my part in trying to find out what I should do and waited to receive a call back. It was not my fault the situation happened so close to my appointment time and that I was not called back like I was told they would. Instead of trying to work something out with me and attempt to be accommodating, they only cared about their own time and money. This shows me that customer service is not their number one priority which is disappointing because I thought I would really love this place. I would only have had maybe 20 minutes of my full hour if I had kept the appointment and would have had to repurchase the massage if I rescheduled so I sadly opted to cancel the appointment entirely. While I understand the policy, I believe that there should have been some accommodations made considering the circumstances and considering I took responsibility in respecting them by calling ahead of time.
  • Lyala H. posted on  Yelp
    Love! I've never had a hydafacial before but always wanted to try one. I purchased a Groupon made an appt and within two weeks was at the location getting one done. They are conveniently located walking distance from grand central and if you make your appt at 7 the street parking is free. My appt started on time, the place is very clean and my tech was exstreamly nice.  I'm pretty particular and in the beauty business myself so my standards are a little high. My entire experience was above and beyond. My skin looked amazing I will definitely be back.
    Response: LOVE!!! I went in for a Hydra facial that i got from groupon. Super cute space, great staff and my skin is flawless! It was my first time having one and usually i am super sensitive anytime i get anything done to my face but at this location not one single problem. I am so happy with my results. They will be seeing me once a month. Hydra Facials are not cheap but the results you get after are worth every cent. The location was easy to find and very clean. My beauty advisors name was Courtney who has amazing skin herself so i trusted that she would do a great job. They offer many services so check out the website to see what will work best for you or just go for a consult.
  • Joselin E. posted on  Yelp
    I went back to Just Melt Spa for a Hydrafacial service. Their new aesthetician Joelle was fantastic as my skin never looked better. Th front office staff was extremely helpful, and explained their other services such as CoolSculpting, Venus freeze for skin tightening and Ulthera. It was also nice that they were running a special, as I was able to purchase a package at a discounted rate. I highly recommend Just Melt Spa to family and friends.
    Response: Just Melt medspa has a very relaxing atmosphere. Their staff is very kind and Proffesional, I went to the spa for a facial and massage, I was able to feel my best and look my best. I highly recommend this spa I love it.
  • Sarah S. posted on  Yelp
    Gabi is wonderful and the spray tan looked super natural!
  • Shannon L. posted on  Yelp
    Today will be my 2nd visit to Just Melt and my experience has been outstanding.  Wonderdul friendly staff. Very knowledgeable and never in a hurry.  Its worth the hour drive to get into the city to have my skin care needs handled by professional and outgoing staff. LOVE IT !!!
  • Allison T. posted on  Yelp
    My first time attending Just Melt was a pure delight! It was my first time being there and the staff was friendly and addressed all of my questions and concerns. They made me feel extremely comfortable and I throughly enjoyed my HydraFacial, ask for Melinda!
  • Kelleigh W. posted on  Yelp
    I bought a Groupon for one organic spray tan, and redeemed my voucher in early Feb 2016. I had a fabulous experience - it was an unbeatable deal (the spray tan is airbrush, not booth), and the woman who applied the tan (I think her name began with an M?) was friendly, respectful, and extremely thorough.

    Overall, wonderful experience - I won't go anywhere else from now on!
  • Filomena C. posted on  Yelp
    I had my hydrafacial done here and I am in love they are super friendly, professional and accommodating with my schedule, I feel like a million bucks every time I get out of there. I am in love and I am going back to have Venus freeze now.
  • Mila K. posted on  Yelp
    I got a really good spray tan here last month at better price than other local spots (like skin spa), so I decided to come in for a deep tissue massage. It was amazing. Ozzie is SO good, she found all of my knots, and I left there feeling so much less tense. Everyone is really friendly and attentive. They offer so many services. I'm so happy I have a new spa for all of my beauty needs !
  • Kristin Sharp posted on  Google
    Just Melt is a beautiful MedSpa. The team is so friendly and knowledgeable!!! I recently had a HydraFacial at Just Melt and it was amazing, my pores were cleaned out and minimized. Serum treatments were added and I can honestly see a difference with my skin! It glows! Just Melt has EVERYTHING you could ever need to beautify! I can't wait to go back for my next treatment!!! Thanks Just Melt! :)
  • Kristin S. posted on  Yelp
    Just Melt is an AMAZING Med Spa.  The team is so friendly and knowledgeable!!! I recently had a HydraFacial MD and it was amazing, my pores were cleaned and minized.  Serum;s were added and I can honestly see a HUGE difference with my skin!  It glows! Just Melt has everything one coul need to beautify!  I can't wait to go back for my next treatment!!! Thanks Just Melt :)
  • Dani S. posted on  Yelp
    After initially finding this salon via Groupon, I've returned to Just Melt several times for airbrush spray tans. (Note: call the salon before buying a Groupon to 1) make an appointment and 2) see if they are offering any discounts). The salon is very clean and well-decorated and the airbrush experience is great -- especially for the price.

    My only complaints are: 1) there is only one room and one technician working at a time so on peak days/peak times, the wait can be long (I once waited 45 minutes) and 2) their hours are limited (I believe they close at 7 PM and are not open on some weekends/holidays).  Overall, though, I've been extremely happy with my experience there and would highly recommend it. I've been back 6 or 7 times now.

    As a side note, I appreciate that they don't nickel and dime you by charging "tax" or other fees which many Groupon merchants do. Definitely one of the more legitimate Groupon merchants.
  • Marilyn P. posted on  Yelp
    Originally went to Just Melt Medspa for HcG diet.  Starting August 28th for 4  wewks.  They entire process was seamless.  Melinda was awesome, the office staff was awesome.  They were very accommodating, informative and honest.  Thanks to them I was able to get on to a great start on my weight management.  Totally love how I feel about myself.  Thank you Melinda and Just Melt.
  • Kristin G. posted on  Yelp
    Best spray tan I have received in NYC. The Groupon price is a great value,  but it's worth the retail price as well. The location is tucked into the 8th floor of an office building and is really nicely decorated. Arakaya  (spelling?) Was really sweet and welcoming and did a detailed job with my tan, ensuring that the spray was even. She even used a little paintbrush on smaller areas. Plus, she had to see me butt naked and didn't even blink an eye. Most other places that apply the tan for you are about $75-$100 so this is a great deal. I look sun kissed and ready for my long weekend in Florida.  Highly recommend!
  • Markus Mars posted on  Facebook
Comment Info
4.8 ★
4.8 of 5 stars
5 stars
109
4 stars
26
3 stars
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Just Melt
At JustMelt®, a technologically advanced medspa in the heart of Manhattan, both men and women will find the perfect blend of aesthetics and science for their body, skincare and weight loss needs.
30 East 40th St. Suite 806 (Bet. Madison & Park Ave) Manhattan, NY 10016
Phone: (212) 447-1155